We accept returns of unopened products within 30 days of delivery. Because matcha is a food product, we can’t accept returns of opened tins or refills.
If your order arrives damaged or defective, email us at hello@azurematcha.com within 7 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund.
To start a return, email hello@azurematcha.com with your order number. Return shipping is paid by the customer, unless the item arrived damaged or defective. Refunds go back to the original payment method within 5 to 10 business days of us receiving the return.
Discount codes and free shipping offers can’t be exchanged for cash.