Where we ship. We ship to all 50 US states, Washington DC, and US territories, including Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands. We don't ship internationally yet.
Processing time. Orders ship within 1 to 2 business days, Monday to Friday, excluding US holidays. Orders placed after 12pm ET or on weekends ship the next business day.
Delivery time. Orders ship with USPS Ground Advantage and usually arrive 2 to 5 business days after they ship. Orders to US territories can take longer.
Shipping costs. Shipping is calculated at checkout. Orders of $200 or more ship free, applied automatically at checkout.
Tracking. You'll get an email with a tracking link as soon as your order ships.
Wrong address. Please check your address at checkout. If you spot a mistake, email hello@azurematcha.com within 12 hours of ordering and we'll fix it if the order hasn't shipped. We can't cover reshipping for orders sent to an address entered incorrectly.
Lost or damaged orders. If your tracking hasn't updated in 4 days, or your order arrives damaged, email hello@azurematcha.com with your order number and a photo of any damage. We'll send a replacement or a full refund.
Storing your matcha. Matcha is sensitive to heat and light. Once it arrives, keep the tin sealed in a cool, dark place, or in the fridge after opening.